Cœur de Famille
Help with Cœur de Famille
Find your way around account access, invitations and the main features of your private family space.
Access your account
- Create a personal account before joining or creating a family.
- Confirm your e-mail using the single-use link sent to your inbox.
- If you forget your password, request a reset link rather than creating another account.
- A security code may be required on an unrecognised device. Never share it.
Join the right family
Use the invitation intended for your own e-mail address. A person’s profile can exist without an account. Ask the organiser to correct an invitation rather than creating a duplicate profile. Access to a family does not automatically reveal all personal information.
Learn the main features
Use the guides to explore the family feed, tree, memories, quiz and events. The family workspace, new generated messages and readable documents are available in English. Your family’s own content is never translated automatically.
- My families and personal profile
Your account can belong to several families. Membership and a person’s profile are separate records.
- Discover Cœur de Famille
A private family feed, collaborative tree, memories, quiz and events in one invitation-based space.
- Try the demonstration without registering
Explore fictitious family information before creating your own space.
- Create or join a family
Create a personal account first, then choose the family context that is right for you.
- Understand your dashboard
Find the next useful action and open your family’s main features.
- Post in the family feed
Share news, photographs and memories with the audience you choose.
- Choose a post’s audience
A private family space does not mean every member can see every contribution.
- React, comment and mention relatives
Take part in a conversation while respecting its existing audience.
- Browse people and profiles
Use the directory to find relatives and the information they are entitled to share with you.
- Complete or edit my profile
Review your information and choose the audience for individual fields.
- Document a person’s memories
Add life stories, photographs and context without losing the source of the information.
- Choose my profile’s privacy settings
Different fields can have different audiences and visibility rules.
- Explore the family tree
Select a person, follow the links between generations and check the displayed relationships.
- View an event and reply
Find the practical details and tell the organisers whether you can attend.
- Account, data and privacy rights
Review account settings, download your data or start the appropriate request.
- Report content and protect children
Use the reporting tools when a contribution or behaviour raises a privacy or safety concern.
- Request withdrawal from a payment
Consult the current sales terms and use the dedicated request channel when applicable.
- Fund the family space
Relatives can contribute to shared prepaid subscription credit when payments are available.
- Unlimited members and storage
Member access and storage volume are separate parts of the family offer.
- Understand the information used by the quiz
Generated questions depend on eligible family information and the permissions that apply to it.
- Play the family quiz or print cards
Review the available questions, play online and prepare an appropriate paper copy.